Question 1

What is AgentInABox?

Accepted Answer

AgentInABox is an all-in-one property management software platform built specifically for UK letting agents. It provides a branded portal for managing properties, tenants, maintenance, compliance certificates, and communications.

Question 2

How much does AgentInABox cost?

Accepted Answer

AgentInABox uses simple per-property monthly pricing starting from £2-3 per property per month, with 7 plan tiers available. All plans include a free 14-day trial with no credit card required.

Question 3

Do I get my own branded portal?

Accepted Answer

Yes, every agency gets their own branded subdomain (e.g., youragency.agentinabox.co.uk) with customisable branding, logo, and colours.

Question 4

Is AgentInABox suitable for small letting agents?

Accepted Answer

Yes, AgentInABox is designed for letting agents of all sizes. The Starter plan supports up to 5 properties and costs just £9.99/month, making it ideal for sole traders and small agencies just getting started with property management software.

Question 5

Does AgentInABox handle gas safety and compliance certificates?

Accepted Answer

Yes. AgentInABox includes a full compliance tracking system for gas safety certificates, EICRs (Electrical Installation Condition Reports), EPCs (Energy Performance Certificates), and more. You get automatic reminders before certificates expire and a compliance matrix view across your entire portfolio.

Question 6

Can tenants report maintenance issues through AgentInABox?

Accepted Answer

Yes. Tenants can report maintenance issues 24/7 through their self-service portal, including uploading photos. Issues are automatically categorised and can be assigned to tradesmen. You can track every issue from report through to resolution.

Question 7

Is AgentInABox GDPR compliant?

Accepted Answer

Absolutely. AgentInABox is UK-hosted, ICO registered (ZC106836), and fully GDPR compliant. All data is encrypted in transit and at rest, and each agency's data is completely isolated from other agencies.

Question 8

What is the best letting agent software in the UK?

Accepted Answer

The best letting agent software depends on your needs. AgentInABox is purpose-built for UK letting agents, offering property management, tenant portals, compliance tracking, maintenance management, digital document signing, and SMS/email messaging — all from a single branded platform starting at £9.99/month.

Question 9

Can I send SMS messages to tenants through AgentInABox?

Accepted Answer

Yes. AgentInABox includes built-in two-way SMS messaging. You can message tenants individually or broadcast to groups. SMS allowances are included in every plan, and you can purchase additional SMS packs if needed.

Question 10

Does AgentInABox support digital document signing?

Accepted Answer

Yes. You can upload tenancy agreements and other documents, add signature fields, and send them to tenants for electronic signing. Completed signed copies are stored automatically in the system.

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